Resource Type
  
Document
Improvement Facilitator CoP Guide - describes how to develop a Community of Practice for PCN Improvement Facilitators.
Document
ASaP Improvement Facilitator Sample Position Description - a generic template that includes purpose, qualifications and responsibilities.
Document
Webinar 9: Advanced Facilitation (53:38) - ASaP podcast on managing clinical meetings, strategies and tools, and empowering QI concepts within the team.
Podcast
Webinar 4: Teams and Teamwork (33:46) - ASaP podcast on facilitating improvement teams. Includes what constitutes a team, differentiating clinical and improvement teams, and a model for a primary care team.
Video
Improvement Facilitator Training Sessions - outline of training sessions available from TOP. Includes registration information and links to additional Improvement Facilitator resources.
Website
Improvement Facilitator Community of Practice - describes how to develop a CoP for PCN Improvement Facilitators.
Website
ASaP Improvement Facilitator Self Assessment Form - evaluates facilitation techniques, QI, panel maintenance & continuity, and screening.
Website
Resource Type
  
IHI Open School for Health Professionals – Improvement Facilitators participating in the TOP IF training have access to online courses offered by the Institute for Healthcare Improvement (IHI) Open School.
Document
Quality Improvement Guide - introduces TOP QI tools and methodology.
Document
Document
PDSA Worksheet - a job aid.
Document
ASaP Model for Improvement - "Screening & Prevention" example.
Document
Document
Webinar 3: Measurement and Run Charts (52:35) - ASaP podcast on different types of measurement, different phases of process improvement, and run charts.
Podcast
HQCA-Alberta Quality Matrix for Health - the matrix has two components:

  1. Dimensions of quality, which focus on aspects of the patient/client experience.
  2. Areas of need, which divides the range of services provided by the health system into four distinct, but related, categories.
Website
Measuring & Monitoring for Success Reports  - examines quality measurement in Alberta’s healthcare system.
Website
Primary Care Measurement -  summary of the 2010 HQCA measurement initiative to understand the impact that PCNs were having on Alberta’s healthcare system.
Website
Certificate in Patient Safety & Quality Management -  HQCA partners with the Ward of the 21st Century (W21C) and the University of Calgary Faculty of Medicine to provide a certificate course in patient safety and quality management.
Website
Quality Improvement Information - TOP QI resources for EDs and leaders, Improvement Facilitators, Panel Management staff and Physicians and Clinic Teams.
Website
Accelerating Primary Care Conference AIM Statistical Methods Poster - compares statistical techniques using patient experience data. Presented at the 2013 Accelerating Primary Care Conference.
Website
Resources for Physicians and Clinic Teams - TOP resources for Panel, QI, CME and EMR.
Website
Resource Type
  
Leadership: A Driver for Success - describes the role of the leader in QI projects. Includes the Leadership for Improvement Framework adapted from the Institute of Healthcare Improvement's (IHI) Seven Leadership Leverage points.
Document
AHS Professional Development – Providing Feedback - videos about providing feedback in a leadership role.
Website
CMA Physician Management Institute Schedule - courses offered by the CMA’s Physician Management Institute (PMI).  
Website